Billing & Plans
Your space runs on a plan that defines what is included — users, storage, workflow runs, and other metered resources — and what happens when you reach a limit. This page explains how to read your usage, what the plan types mean, and where invoices live.
Plan types
| Plan type | How it works | Example |
|---|---|---|
| Fixed | Hard limits, no overage charges — when a quota is used up, the action is blocked until the next period or an upgrade. | "Pro: 50 users, 100 GB, no overage" |
| Hybrid | A quota is included; going over is allowed and billed at a per-unit overage rate. | "Team: 10 GB included, then $0.10 per GB" |
| Pay as you go | Nothing included; every metered unit is billed. | "API plan: per-request pricing" |
fee — its fixed caps simply apply. Paid plans can also start with a trial period during which
no base fee accrues.
Usage
The Usage view shows each metered resource for the current billing period: what your plan includes, what you have consumed, and how much remains.
Typical meters include the number of records, file storage, workflow runs (including their time and memory weighting), workflow test runs, and API requests. Usage counts within a billing period — monthly by default — and the window rolls forward automatically at each period close.
What happens at a limit
- On a hard limit, the action that would exceed it is blocked with a clear message naming the
limit you hit and, where possible, how far over you are. Existing data is never touched — you just cannot add more until the period rolls, an administrator raises the plan, or you free up usage.
- On a soft limit, the action proceeds and the overage is metered for the invoice.
exhausted. Administrators can also see limits reflected in the settings screens, since plan
entitlements feed the same settings your space runs on. See Settings.
Prepaid and postpaid accounts
Depending on how your account is set up:
- Prepay — usage and fees draw down a credit balance you top up in advance. When credits run
out, prepaid resources are blocked until a top-up.
- Postpay — usage accrues during the period and is invoiced in arrears at period close.
Invoices and payments
The Invoices view lists every invoice for your billing account with its line items: base fees, overage, and adjustments.
Invoices are generated automatically at each period close. Payments are currently recorded by an administrator (for example after a bank transfer); the payment clears the account balance.
administrators need specific billing permissions to view usage, manage plans, or record
payments. See Who Can See What.
Where to find it
| Screen | Where it lives | What it is for |
|---|---|---|
Billing — /admin/billing | Settings → System → Billing | plans, subscriptions, usage, invoices, payments and commission |
It opens for the usage-view permission; the richer tabs each gate on their own key. You can open it for this space, or for any space you administer.
Reselling: when your account sells to the spaces below it
A space can be granted the right to resell the platform to the spaces beneath it. That grant is made from an administering ancestor space — on the space's own row under Users & Spaces → Grant reseller rights… — and never by the space itself.
What a reseller grant says
| Setting | What it means |
|---|---|
| Billing mode | billed by parent — your account pays the sub-space's invoices and you earn commission — or self-pay, where the sub-space pays its own invoices and no commission accrues |
| Commission / discount % | the share you earn, or the discount you receive |
| Markup rights | whether you may set price overrides for your own sub-spaces |
| May grant reseller rights onward | whether you may resell the right to resell |
| Sub-resell depth budget | how many levels deep that may go |
| Note | kept for the audit trail only |
Revoking a grant is honest about what survives it: accrued commission is kept, and grants you made further down fail their next depth check. Revoking does not reach in and delete money already earned.
The plan catalogue a space sees
Every space sees a catalogue, and it is composed rather than configured: the public platform plans, plus plans owned by its ancestors, minus anything hidden along the chain, at the folded effective price.
Price overrides fold along the chain too:
- a flat override replaces the inherited price — the nearest one along the chain wins;
- a percent override composes on top of what it inherited;
- prices never fold below zero.
The saved row is re-folded by the server, so the panel refreshes with the real effective price rather than your arithmetic.
touches a live subscription: a space already subscribed to a plan you hide keeps its subscription
and keeps being billed. Hiding changes what can be picked from now on.
A space's own catalogue overrides and its reseller grant are set from an administering ancestor, so on its own page they are read-only.
Commission
Commission accrues when a sub-space you resell is invoiced, and it has three states:
| State | What it means |
|---|---|
| Pending (invoice unpaid) | earned, but the source invoice has not been paid |
| Cashable | the source invoice is paid |
| Cashed out | moved into this account's prepay credits |
Cash out to credits moves the whole cashable balance into credits. If your cashable commission spans more than one currency the server refuses the cashout rather than converting anything — there is no exchange rate anywhere in this.
A space with nothing yet says so: no commission for this space yet — commission accrues when a sub-space you resell is invoiced.
Seats
A space's drawer shows plan seats included against users in this space, as a gauge. The gauge is live; the door does not refuse a user over the seat count yet, and the page says exactly that rather than letting you assume a cap is enforced.